Last updated: February 2026

We are committed to protecting the privacy of individuals who visit this website and engage with our services. This Privacy Policy explains what personal information we collect, how it is used and stored, and your rights in relation to that information.

By using this website or submitting information via our forms, you acknowledge and agree to the practices described below.

Information We Collect

1. Personal Information

We may collect personal information that you choose to provide, including:

• Your name and email address (for example, when subscribing to a newsletter or completing a contact, enquiry or feedback form)

2. Coaching-Related Information (Voluntarily Provided)

If you choose to complete an onboarding, enquiry, or coaching-related form, we may collect information relevant to the provision of coaching services, such as:

• Coaching goals and areas of focus

• Information about capacity, wellbeing, or contextual factors that may affect coaching (for example sleep, stress, energy levels, physical health considerations, or wellbeing habits)

All such information is provided voluntarily. You may choose not to answer any question.

3. Usage Information

We may collect non-identifying information about how visitors use the website, such as pages viewed, time and date of visits, and interactions with site content. This information is used to understand and improve the website.

How We Use Your Information

We use personal information only for legitimate and proportionate purposes, including:

• Communication: Responding to enquiries and requests

• Coaching services: Preparing for, delivering, and supporting coaching engagements

• Updates: Sending relevant information, articles, or updates where you have opted in

• Website improvement: Understanding how the site is used and improving user experience

We do not use personal data for automated decision-making or profiling.

Lawful Basis for Processing

Under applicable data protection laws, including the EU General Data Protection Regulation (GDPR), personal data is processed on the following bases:

• Consent: Where you voluntarily provide information via forms

• Contractual necessity: Where information is required to provide coaching services

• Legitimate interests: For basic website operation and communication, where these interests are not overridden by your rights

You may withdraw consent at any time by contacting us.

Information Sharing and Third-Party Processing

We do not sell, trade, or rent personal information to third parties.

We use secure third-party service providers (such as website hosting, form collection, and cloud-based storage services) to operate our website and manage information. These providers process data on our behalf under appropriate security and confidentiality obligations and are compliant with applicable data protection standards.

Access to your data is restricted to the business owner only.

Data Storage and Security

Personal information is stored securely using reputable third-party platforms. We take reasonable technical and organisational measures to protect personal data from unauthorised access, disclosure, alteration, or destruction.

Please note that no method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.

Data Retention

Personal data is retained only for as long as necessary for the purposes for which it was collected, including the delivery of coaching services and compliance with legal or professional obligations. Data is deleted or anonymised when no longer required.

Cookies

This website may use cookies to enhance user experience and collect usage information. You can control or disable cookies through your browser settings.

Your Rights

Under GDPR, you have the right to:

• Access the personal information held about you

• Request correction or deletion of your information

• Withdraw consent for data processing

• Request restriction of processing or object to processing in certain circumstances

You also have the right to lodge a complaint with the relevant data protection authority, in particular in the EU member state where you reside.

To exercise any of these rights, please contact: contact@caroline-marsh.com

International Visitors

This website is operated from Spain. If you are accessing it from outside the European Union, including the United Kingdom or the United States, please be aware that your information may be processed and stored using secure third-party services that operate internationally. Appropriate safeguards are used where required.

Changes to This Policy

This Privacy Policy may be updated from time to time. Any changes will be posted on this page with an updated revision date.

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

contact@caroline-marsh.com